Privacy policy

Luxurytiles.co.uk has created this privacy statement in order to demonstrate our companies commitment to privacy. At Luxurytiles.co.uk, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. Our site uses a encrypted SSL to increase the security of our customer’s information. Your Details Registration We do not require that you provide any information, nor create a username and password other than for purposes of purchasing products from our web site. In addition, the option of creating a username and password is provided only in the event that customers plan to use our site to purchase products from our web site in the future and would like to keep their contact information on file with us for that purpose. Upon registering, users will receive confirmation that their information has been placed on file with us and, when applicable, a username and password have been created.

 

HOW DO WE USE THE INFORMATION WE COLLECT?

When you become a Luxury Tiles U.K member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender. Luxurytiles.co.uk will NOT share data with trusted partners to help us perform statistical analysis. Your contact information is solely used to verify and process each transaction in real time via Worldpay and solely to process your order. This information will NEVER be sold, given, rented or traded to others for purposes other than order fulfilment. Correcting/Updating Your Personal Information After becoming a Luxury Tiles U.K member you may correct/update your personal information by clicking on the ‘My Account’ link. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, please contact us trough the ‘Contact Us’ section. Information Sharing and Disclosure Aggregate Information (non-personally identifiable) We do not share aggregated demographic information about our Userbase with our partners and advertisers. Personally identifiable information We only store information that you provide and choose to store in your account profile. We do not share your profile with other third parties. Agents We use an outside shipping company to fulfill orders. These companies do not retain, share, store or use personally identifiable information for any other purposes. Service Providers. We use Payzone to provide credit card processing on our site. Payzone is prohibited from using your personally identifiable information for any other purpose.

 

OTHER THIRD PARTIES

We also use various shipping providers that are prohibited from using your personally identifiable information for any other purpose.

 

SITE SECURITY

Security The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can send an email to us at [email protected] Site Security Luxurytiles.co.uk employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. Credit Card Information Credit Card details are only required during a purchase from our website. The details are collected and diverted to Payzone’ secure site and only used for processing by Payzone. We do not see or store your credit card details on our site. ID [Address] Verification We use Payzone to verify your credit card billing information, in order to ensure that the user is the person identified on the credit card and to insure against fraud.

COMMUNICATIONS

Choice/Opt-out
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at [email protected]

Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

General Information

Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Our Use of Cookies
Cookies are pieces of information that your browser stores on your computer’s hard drive which identify you when you enter. The ability to select products on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form. A session ID cookie expires when you close your browser.

Links To Other Sites
This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the Tiles Direct site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Business Transitions
In the event Luxury Tiles U.K Ltd goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site

Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at: 0207 411 9038 or by emailing us at [email protected]

 

Business Transitions
In the event Luxury Tiles U.K Ltd goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site

Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at: 0207 411 9038 or by emailing us at [email protected]

Luxury Tiles U.K